New norms, new MSP
Expand your IT capabilities with our real-time service desk, IT operations support, and managed security services.
Delivering predictable IT outcomes around the world
24/7/365 Global Support
Our dedicated team delivers world-class service around-the-clock, backed by flexible SLAs tailored to your needs.
Close Resource Gaps
With our support, customers can close resource gaps and position themselves for long-term success in an increasingly complex and competitive market.
Mitigate Risk
Our team will bring enterprise-quality processes and procedures to ensure streamlined IT operations.
Supported by industry-focused, subject matter experts.
Our Managed Service offerings are supported by industry-focused, subject matter experts, with diverse cultural backgrounds, ensuring an empathic service experience. Our approach to managed service delivery is to plan an IT roadmap, manage the execution of IT projects, and continuously optimize systems and services.
Our Process
- Managed IT Services
- Managed Security Services
- Managed Service Desk
- Innovation Management
Data Center Support
Expertise across private, public, and hybrid cloud technologies with the ability to provide IT Administration and Operations support for your evolving business needs.
- System Administration
- Change Management
- System Deployments
- Solution Design
- IT Projects
- System Maintenance
- Cloud Administration
- Professional Services
What we oversee:
- Network
- Firewalls
- Servers
- Storage
- Cloud
- Virtualization
- Data Protection
- Disaster Recovery
Augment your Cybersecurity Program
Leverage our expertise to align the right cybersecurity architecture and managed services to meet the needs of your organization.
- Gap Analysis against a Leading Cybersecurity Framework (e.g. NIST, ISO, CIS)
- Security Awareness & Training
- Penetration Testing
- Vulnerability Scanning
- Endpoint Detection & Response (EDR)
- Security Policies & Procedure Development
- 24 x 7 Security Monitoring and Incident Response
- Professional Services
Client Support
As the digital supply chain extends to all corners of the globe, our Managed Services team can provide real-time help desk services for both your internal users or external customers.
- 24 / 7 L1 Helpdesk
- L2/L3 Escalation
- 1-Hour SLA
- User on-boarding
- User off-boarding
- Troubleshooting
- Client asset inventory
What we oversee:
- Client Laptops & Desktops
- Authentication
- Operating Systems
- Industry Specific Software Tools
- File Sharing Services
- Remote Access Technology
- Collaboration Software
Agile and DevOps as a Service
Enrich your IT organization with our Innovation Management experts, capable of delivering the services required today, but with a focus on continuous R&D, ensuring IT is an enabler of the next big thing.
Benefits
A partner you can count on
- Global Support: Our globally-dispersed team can support your users anywhere in the world, at any time.
- Industry-specific: The Redesign on-boarding framework blends common IT best practices with your unique industry-specific requirements.
- Scalable Expertise: Contracts with Redesign allow you to start small or go all-in—whatever is best for your organization.
- Flexible: While legacy MSPs are rigid, Redesign aims to break that mold and provide agile support and contracts.
Reconnect interdependencies within the organization. Redesign helps you reduce downtime, maximize efficiency, and empower your teams to focus on strategic priorities—not routine tasks.